Privacy Policy
This policy explains how Ember Creative Marketing (“Ember Creative”, “we”, “us”) collects, uses and protects personal information when you visit embercreative.ae, contact us, or respond to our advertising on platforms such as Facebook and Instagram. We are based in the United Arab Emirates and handle personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
1. Who we are
Ember Creative Marketing is a creative marketing agency based in the United Arab Emirates. For anything relating to this policy or your personal data, email info@embercreative.ae or message us on WhatsApp at +971 50 267 5650.
2. Information we collect
Information you give us. When you send a project brief through our website, we collect your name, company or brand, email address, phone or WhatsApp number, the service you are interested in and your project description. We also receive whatever you choose to share when you email us, message us on WhatsApp, or submit one of our lead forms on Facebook or Instagram.
Information collected automatically. Like most websites, our hosting provider records standard technical information when you visit, such as your IP address, browser and device type, the pages you request and the date and time of your visit. This is used to keep the website secure and working properly.
We do not ask for sensitive personal data, such as health, religious or financial account information, and ask that you do not send it to us.
3. How we use your information
- To reply to your enquiry and discuss your project.
- To prepare proposals and quotations, and to deliver the services you engage us for.
- To manage our relationship with you, including project communication and invoicing.
- To measure and improve our website and advertising, where we use tools for this (see section 6).
- To send you occasional updates about our work, only where you have agreed to this or are an existing client. You can opt out at any time.
- To meet our legal obligations and to protect our business against fraud and misuse.
4. Why we are allowed to use it
We process personal data where you have given your consent (for example by submitting a form), where it is needed to take steps at your request before entering into a contract or to perform a contract with you, where the law requires it, or where it is in our legitimate interest to run and promote our business in a way that does not override your rights.
5. Who we share it with
We do not sell your personal data. We share it only with trusted service providers who help us run our business and who may use it only on our instructions:
- Website hosting and forms — Netlify, which hosts this website and delivers form submissions to us.
- Business email — Zoho Mail, which hosts our company mailboxes.
- Messaging — WhatsApp, operated by Meta, when you choose to message us there.
- Advertising platforms — Meta (Facebook and Instagram) and Google, when you interact with our ads or lead forms.
We may also share information with professional advisers, with authorities where the law requires it, and with a successor business if Ember Creative is ever sold or restructured.
6. Cookies, pixels and advertising
Our website does not currently use advertising or analytics cookies. Its fonts are loaded from Google Fonts, so your browser sends your IP address to Google when a page loads.
As we grow, we may use tools such as the Meta Pixel, Google Analytics or Google Ads conversion tracking to understand how visitors use our website and to measure how our advertising performs. These tools can use cookies or similar technologies to collect information about your visit, such as the pages you view and the actions you take. If we introduce them, we will update this policy and, where the law requires it, ask for your consent first.
You can block or delete cookies in your browser settings, and manage how ads are shown to you through your Facebook ad preferences and Google My Ad Center.
7. Facebook and Instagram lead forms
If you submit your details through one of our lead forms on Facebook or Instagram, Meta shares the information you entered with us. We use it only to respond to your enquiry and for the purpose described on the form. Meta’s own handling of your data is covered by the Meta Privacy Policy.
8. International transfers
Some of our service providers store or process data outside the UAE. Where this happens, we rely on providers that apply appropriate safeguards to protect your information, in line with UAE data protection law.
9. How long we keep it
We keep enquiries that do not turn into a project for up to 24 months, in case you come back to us. Client records are kept for as long as we work together and afterwards for as long as UAE law requires, for example for commercial and tax record-keeping. When information is no longer needed, we delete or anonymise it.
10. How we protect it
Our website is served over an encrypted connection (HTTPS), access to personal data is limited to the people who need it, and we use reputable providers with strong security practices. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
11. Your rights
Subject to UAE law, you have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your data, or to restrict how we use it;
- object to our use of your data, including for marketing, at any time;
- ask us to transfer your data to another organisation where technically possible; and
- withdraw your consent at any time, without affecting anything we did before you withdrew it.
To make a request, email info@embercreative.ae. We may ask you to confirm your identity, and we will respond within 30 days. If you are unhappy with how we have handled your data, you can also complain to the UAE Data Office.
12. Children
Our website and services are intended for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children.
13. Other websites
Our website links to other services, such as WhatsApp. We are not responsible for how those services handle your data, so please read their own privacy policies.
14. Changes to this policy
We may update this policy from time to time, for example when we start using a new tool. The date at the top shows when it was last changed.
15. Contact us
Ember Creative Marketing
United Arab Emirates
Email: info@embercreative.ae
WhatsApp: +971 50 267 5650